Privacy Policy for OrderWave App

OrderWave ("we", "us", or "our") operates the OrderWave mobile application (the "App") exclusively for clients who have entered into a formal service agreement with us. This Privacy Policy outlines how we handle personal information in the context of our closed B2B application distribution.

1. Restricted Access

This app is not available to the general public. Access is granted only to authorized users whose accounts are created and managed directly by OrderWave. These accounts are provisioned only after a signed agreement is in place and are removed upon termination of the agreement.

2. Information We Collect

We may collect and store the following information:

• Business contact details (e.g., name, email address, phone number)
• Login credentials (assigned to you by us)
• Order and activity data within the app
• Device and technical information, including app usage and crash logs

This information is collected solely to provide and support the services outlined in our agreement with the client.

3. How We Use Your Information

We use your information for the following purposes:

• To authenticate users and manage access
• To process and manage food orders
• To monitor app performance and improve functionality
• To provide client support
• To comply with legal or contractual obligations

We do not use your information for marketing or third-party advertising.

4. Data Sharing

We do not sell, rent, or share your data with any third parties, except as necessary to:

• Process orders through integrated payment or delivery systems
• Fulfill legal obligations (e.g., law enforcement, audits)
• Operate infrastructure services (e.g., analytics, hosting)

5. Data Retention

We retain data only as long as necessary for the purposes stated above or as required by our client contract or applicable law.

6. Security

We implement appropriate administrative and technical safeguards to protect your personal data from unauthorized access, use, or disclosure.

7. Your Rights

As an authorized user under a business agreement, you may request access to or deletion of your data by contacting your OrderWave account administrator or sending a request to support@order-wave.com.

8. Changes to This Policy

We may update this policy from time to time. Changes will be communicated to clients or reflected on this page.

9. Contact Us

If you have any questions or requests regarding this policy, contact us at:

Email: support@order-wave.com
Website: https://order-wave.com